eClerx – Analyst
Job Description
eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we’ve partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.
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Responsibilities
Review customer service notes
Check status of services on account in diagnostic tools
Take appropriate steps to resolve customer's problems
Troubleshoot technical issues related to customer’s services
Communicate effectively and close the loop with clients in case of observations
Update status in internal as well as client tools
Meet process expectations with high quality standards and adherence to SLAs
Graduate either Fresher/Experienced OR Undergraduate with a minimum of 1 year of experience
Good communication and interpersonal skills
Ability to quickly and efficiently assimilate process knowledge
Professional in conduct/behaviour, appearance and communication
Understanding of web technology and cable setup
Reliability in terms of attendance and timing
Flexible for 24x7 shifts
Should not have any commitments – part time courses, tuitions, etc. that hamper work performance
Minimum Qualifications
Preferred Qualifications
Basic knowledge of excel
Experience in troubleshooting related process
Ability to analyse information and evaluate results to choose the best solution and solve problems
Good documentation skills
