NatWest Group PLC – Operations Analyst
Job Description
Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.
This role is based in India and as such all normal working days must be carried out in India.
Join us as a Customer Service & Operations Analyst
This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes
You’ll be actively participating in initiatives to improve customer service, processes and procedures
You’ll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role
What you’ll do
In this key role, you’ll be providing crucial support to customers and colleagues in our contact centres. You’ll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency.
You’ll also be:
Identifying barriers to performance and coordinating improvements to enhance our efficiency
Working closely with operational centres, providing coaching and support to increase efficiency and knowledge
Keeping accurate records of day to day operations, logging incidents and identifying trends
Reviewing manual or ineffective processes which could be automated or enhanced
Maintaining a focus on improving our customer service and experiences
🚨 Before You Apply: Your Resume Needs to Shine!
Did you know? 75% of applications get rejected before reaching a human recruiter – all because of poorly formatted resumes that fail ATS scans!
🔥 Get Interview-Ready in Minutes with Our Professionally Designed Resume Template!
✅ ATS-Friendly Designs – Beat the bots and get noticed
✅ Recruiter-Approved Layouts – Highlight your skills the right way
✅ Easy-to-Edit (Word & Google Docs) – No design skills needed
✅ Free Bonus: Cover Letter Template + Resume Writing Guide
🎁 Limited-Time Offer: Get yours for just ₹49 (originally ₹999)
📥 Instant Download – Apply to Google with confidence today!
👉 Grab Your Resume Template Now: Tap Here to get your resume Templates
Responsibilities
To be successful in this role, you’ll need to have excellent planning and organisational skills, along with good attention to detail. You’ll perform well under pressure, and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout.
You’ll also need:
Experience of analysing and using performance data
Fresher's, 2024 or 2025 pass outs graduates in B.com, BA, BBA, Bsc Non-IT, Mass Comm, Journalism
The ability to convey information in a simple and understandable way
An understanding of contact centre operations and performance metrics
Microsoft Office skills, including PowerPoint, Excel and Word
