Virtusa – Software Engineer
Job Description
As a Cloud Support Agent, you are the first point of contact for users experiencing technical hurdles within Google Cloud Platform and Google Workspace. Your goal is to provide rapid, empathetic, and effective troubleshooting. You will use monitoring dashboards and AI assistants to identify, categorize, and resolve common infrastructure and collaboration issues, ensuring our users stay productive and our systems remain secure.
We are searching for a professional software engineer to collaborate with our fantastic software development team on projects that our company is actively developing. Duties will include, but are not limited to, creating and leading software system validation and testing methodologies, as well as overseeing our software programming projects. You will also collaborate extensively with clients and cross-functional teams to provide project updates and proposals.
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Responsibilities
Platform Support: Assist users with common GCP tasks like VM restarts, Cloud Storage permissions, and Cloud SQL connectivity checks.
Workspace Management: Handle daily GWS tasks such as password resets, 2-step verification (2SV) recovery, and Shared Drive access issues.
Runbook Execution: Follow standardized “Step-by-Step” guides to resolve known errors without needing to escalate
Health Checks: Monitor Google Cloud Operations Suite (formerly Stackdriver) for red-line alerts on CPU usage, disk space, or service outages.
Log Analysis: Use Cloud Logging and AI-summa
Requirement
Experience 0–2 years in IT Support, Help Desk, or Cloud Operations.
Education Bachelor’s in CS/IT or equivalent technical certifications.
GCP Knowledge Basic understanding of Compute Engine, IAM, and VPC Networking.
Certifications Google Cloud Digital Leader (Required) or Associate Cloud Engineer (Preferred).
AI Literacy Ability to use GenAI (like Gemini) to interpret code snippets or error logs.
Soft Skills Strong English communication and a “customer-first” mindset.
