Deloitte – Associate Analyst
Job Description
HRS Learning & Talent Support Services Associate Analyst – Deloitte Support Services India Private Limited
Do you enjoy learning administration? Then this may be the perfect opportunity for you!
In the HRS Learning & Talent Support Services Associate Analyst role, you will provide support to the team in the delivery of an excellent level of service to the North-South Europe (NSE) firm. The role requires you to provide high quality first line learning administration support to the HRS Learning & Talent Support Services team, the emphasis is to provide a consistently high level of customer service to deliver solutions that meet the needs of our users and HR Services objectives.
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Responsibilities
As a part of this team, you will be responsible for:
§ Adding classes to the Deloitte Learning Management System
§ Processing of all scheduled reports
§ Provide delegate list.
§ Distribution of electronic training materials and pre-work;
§ Closing classes and processing of post course evaluations and feedback;
§ Ensure all system related activities or updates are completed accurately in time deadlines and in line with procedural guidelines;
§ Ensure compliance with appropriate Data Protection legislation at all times
§ Working within Service Level and Operational Level Agreements;
§ Administration of other Learning Support Services processes as required
Key skills required.
§ The successful candidate will be able to demonstrate a professional, friendly and approachable manner
§ They should also be able to work using their own initiative.
§ Enthusiastic and eager to learn new technologies.
§ Committed to working with their team to maintain a positive team spirit.
§ Good listener with a calm manner, and the ability to ask effective questions.
§ Able to communicate in writing at all levels, displaying good email etiquette.
§ Required to always project a professional image of the Practice Support Services, and shows an interest in the external industry.
§ Must be able to demonstrate a logical approach to problems.
§ Can act with urgency when necessary.
§ Is open, receptive, and adaptable to change.
§ Demonstrates integrity and a can-do attitude.
