Altera – Associate Systems Engineer

Job Description

Altera is looking for a dedicated and customer-focused Associate Systems Engineer to join its operations and client services team. This role is an excellent opportunity for IT support professionals who want to strengthen their expertise in application support, infrastructure monitoring, incident management, and enterprise technology operations. As an Associate Systems Engineer, you will play a critical role in ensuring the smooth functioning of business applications and infrastructure environments while delivering exceptional technical support to clients. The position is ideal for individuals who enjoy troubleshooting technical issues, collaborating with cross-functional teams, and contributing to a high-performing support organization operating in a 24×7 environment.

In this role, you will work closely with clients, technical teams, and development professionals to identify, analyze, and resolve application and infrastructure-related incidents. You will be responsible for performing Level 1 troubleshooting, monitoring system health, collecting logs, documenting issues, and escalating complex cases when necessary. The position requires a strong understanding of Windows Server environments, SQL databases, monitoring tools, and IT service management processes. By ensuring timely issue resolution and maintaining effective communication with stakeholders, you will help improve service reliability, operational efficiency, and customer satisfaction across the organization.

The Associate Systems Engineer role provides valuable exposure to enterprise support operations, cloud technologies, monitoring platforms, and ITIL-based service management practices. Altera encourages continuous learning and professional growth, allowing employees to develop technical expertise while working in a collaborative and customer-centric environment. This position offers an excellent pathway for professionals aspiring to build careers in systems engineering, cloud operations, infrastructure support, technical services, and enterprise IT management. Candidates will gain hands-on experience with modern technologies, client-facing support functions, and operational excellence initiatives while contributing to mission-critical business operations.

Roles & Responsibilities

• Support a 24×7 operational environment through rotational shifts, ensuring uninterrupted service availability and adherence to service level agreements.

• Perform Level 1 analysis, troubleshooting, and resolution of application, infrastructure, and system-related incidents in a timely manner.

• Monitor enterprise applications and infrastructure environments using industry-standard monitoring tools and operational dashboards.

• Review system recordings and user interactions to assess service quality, identify issues, and evaluate customer experience impacts.

• Collect application logs, diagnostic information, and system data to facilitate effective incident investigation and escalation processes.

• Coordinate with development, engineering, and support teams to resolve technical issues and ensure successful remediation of recurring problems.

• Deliver exceptional customer service by tracking open tickets, communicating status updates, and ensuring prompt issue resolution.

• Maintain detailed documentation of incidents, known issues, troubleshooting procedures, and operational best practices.

• Participate in daily, weekly, and monthly operational reviews, technical meetings, and stakeholder update sessions.

• Contribute to client-facing reports, presentations, and service performance reviews using analytical and reporting tools.

• Support issue tracking and bug remediation activities to improve system stability, application performance, and service quality.

• Build strong professional relationships with customers, internal teams, and business stakeholders to foster effective collaboration.

Requirements & Eligibility

• Bachelor’s degree in Computer Science, Information Technology, Information Systems, Engineering, or a related technical discipline.

• Minimum 1 year of experience in application support, infrastructure monitoring, service desk operations, technical support, or IT operations.

• Familiarity with Global Command Center operations, frontline monitoring environments, or enterprise service desk processes.

• Experience working with Windows Server environments, including system administration and troubleshooting activities.

• Knowledge of .NET-based applications, IIS web servers, worker processes, Web.config files, and Windows Event Logs.

• Understanding of application monitoring tools, infrastructure monitoring solutions, and incident management practices.

• Basic networking knowledge including connectivity troubleshooting, network services, and performance monitoring concepts.

• Hands-on experience with Microsoft SQL Server, including SQL queries, SQL Jobs, blocking scenarios, and Always On configurations.

• Familiarity with Azure monitoring services and cloud infrastructure concepts will be highly beneficial.

• Experience using IT Service Management (ITSM) platforms such as ServiceNow or similar ticketing and support systems.

• Understanding of ITIL framework principles, incident management, problem management, and service delivery best practices.

• Ability to create reports and visualize operational data using Power BI, Microsoft Excel, pivot tables, and charts.

• Strong verbal and written English communication skills with the ability to interact professionally with international clients.

• Customer-focused mindset with excellent interpersonal skills, problem-solving abilities, and a commitment to delivering high-quality support services.

• Relevant technical certifications, including ITIL Foundation, Microsoft certifications, Azure certifications, or support-related credentials, will be considered an advantage.

Expected Salary

The expected salary for an Associate Systems Engineer at Altera in Pune or Vadodara typically ranges between ₹5 LPA and ₹9 LPA, depending on the candidate’s technical expertise, support experience, infrastructure knowledge, and certifications. Professionals with strong experience in Windows Server administration, SQL troubleshooting, Azure monitoring, ServiceNow, and enterprise support operations may receive compensation packages toward the higher end of the range, along with shift allowances, performance bonuses, and career development opportunities.

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