Job Description

Cognizant is hiring PE Enrollment & Billing professionals for its Kochi office, offering an excellent opportunity for fresh graduates and entry-level candidates looking to build a career in the healthcare operations and payer services domain. This hybrid role focuses on managing member enrollment, billing records, coverage verification, and data quality while ensuring compliance with healthcare regulations such as HIPAA. As part of Cognizant's Technology and Engineering division, you will support payer operations by maintaining accurate healthcare records, processing enrollment requests, and ensuring seamless communication between healthcare providers, insurance payers, and internal business teams. This role is ideal for candidates who possess strong analytical abilities, attention to detail, and an interest in healthcare business process services.

As a PE Enrollment & Billing Associate, you will be responsible for processing healthcare enrollment requests, maintaining premium billing records, validating member eligibility, and ensuring that all operational activities comply with organizational standards and regulatory guidelines. The role involves working extensively with Microsoft Office applications, handling operational documentation, performing data validation, resolving billing discrepancies, and supporting continuous process improvements. You will collaborate with cross-functional payer operations teams, respond to internal queries, maintain audit-ready documentation, and contribute to delivering high-quality healthcare administrative services that improve operational efficiency and customer satisfaction.

Cognizant provides a collaborative and technology-driven work environment where employees receive continuous learning opportunities, professional development programs, and exposure to global healthcare processes. Throughout your career, you will strengthen your understanding of healthcare payer operations, insurance enrollment, billing management, HIPAA compliance, business process management, and operational excellence. Whether your long-term goal is to become a Healthcare Business Analyst, Operations Specialist, Claims Analyst, Process Associate, Healthcare Compliance Professional, or Healthcare Technology Consultant, this role provides an excellent foundation for career growth within one of the world's leading IT services and business process organizations.

Roles & Responsibilities

• Process healthcare member enrollment requests by carefully reviewing application details, validating member information, and ensuring timely updates within payer systems while maintaining high levels of accuracy.
• Update premium billing records, perform billing adjustments, and reconcile financial information using Microsoft Office tools to ensure accurate member account management and reporting.
• Maintain enrollment logs, billing spreadsheets, operational records, and documentation with consistent data entry practices that support traceability, audit readiness, and reporting requirements.
• Verify healthcare member eligibility, insurance coverage details, and enrollment information against payer guidelines to support accurate claims processing and benefits administration.
• Respond professionally to internal queries related to enrollment status, billing discrepancies, and operational issues while ensuring prompt resolution and effective stakeholder communication.
• Follow HIPAA guidelines and organizational privacy standards during every stage of data handling to safeguard confidential member information and maintain regulatory compliance.
• Monitor daily work queues, prioritize tasks based on service-level agreements, aging reports, and business priorities to ensure timely completion of enrollment and billing activities.
• Collaborate with payer operations teams to resolve complex enrollment cases, investigate billing inconsistencies, and maintain synchronized operational records across multiple systems.
• Identify recurring operational issues, document observations, and recommend process improvements that reduce manual effort, improve accuracy, and enhance overall operational efficiency.
• Utilize standardized templates, checklists, and Microsoft Office applications to maintain consistent documentation, minimize processing errors, and improve reporting quality.
• Perform routine data validation and quality assurance checks on enrollment and billing files to prevent incorrect information from entering core healthcare systems.
• Escalate complex or high-priority operational issues to senior team members with complete documentation, supporting evidence, and detailed summaries for faster resolution.
• Stay updated with evolving payer regulations, healthcare policies, benefit structures, and internal operational procedures by actively participating in training and continuous learning initiatives.

Requirements & Eligibility

• Bachelor's degree in Commerce, Business Administration, Healthcare Management, Life Sciences, Computer Applications, Information Technology, or a related discipline from a recognized university.
• Foundational understanding of healthcare payer operations, member enrollment, insurance coverage, premium billing, eligibility verification, and healthcare benefits terminology.
• Good working knowledge of Microsoft Office, especially Microsoft Excel and Microsoft Word, for maintaining operational records, preparing reports, and managing data efficiently.
• Basic understanding of HIPAA compliance, healthcare privacy regulations, data confidentiality, and secure handling of sensitive member information.
• Strong attention to detail with the ability to process healthcare records accurately while maintaining high standards of quality and regulatory compliance.
• Excellent written and verbal communication skills with the ability to collaborate effectively with internal teams, payer partners, and operational stakeholders.
• Good analytical thinking and problem-solving abilities to identify discrepancies, investigate billing issues, and recommend process improvements.
• Ability to learn new healthcare systems, payer applications, and operational workflows quickly while adapting to changing business requirements.
• Comfortable working in a hybrid work model and night shift environment, ensuring productivity, accuracy, and adherence to service-level commitments.
• Self-motivated, organized, and capable of managing multiple operational tasks while meeting deadlines in a fast-paced healthcare business process environment.

Expected Salary

The expected salary for a PE Enrollment & Billing Associate at Cognizant India generally ranges between ₹3 LPA and ₹4.8 LPA, depending on educational qualifications, communication skills, healthcare domain knowledge, and interview performance. In addition to the fixed salary, Cognizant offers comprehensive employee benefits, hybrid work flexibility, structured training programs, healthcare exposure, career advancement opportunities, and continuous learning initiatives that help employees build successful careers in healthcare operations and business process services.

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