UST – Software Testing
Job Description
We are looking for a proactive and detail-oriented QA Analyst to join our Level 2 Support team within the US Healthcare Claims domain. This role requires a strong understanding of QA methodologies, hands-on experience with issue reproduction and root cause analysis, and the ability to collaborate with cross-functional teams to resolve production issues efficiently. The ideal candidate should have prior experience in healthcare Claims systems and support workflows.
🚨 Before You Apply: Your Resume Needs to Shine!
Did you know? 75% of applications get rejected before reaching a human recruiter – all because of poorly formatted resumes that fail ATS scans!
🔥 Get Interview-Ready in Minutes with Our Professionally Designed Resume Templates!
✅ 5+ ATS-Friendly Designs – Beat the bots and get noticed
✅ Recruiter-Approved Layouts – Highlight your skills the right way
✅ Easy-to-Edit (Word & Google Docs) – No design skills needed
✅ Free Bonus: Cover Letter Template + Resume Writing Guide
🎁 Limited-Time Offer: Get yours for just ₹249 (originally ₹999)
📥 Instant Download – Apply to Google with confidence today!
👉 Grab Your Resume Template Now: Tap Here to get your resume Templates
Responsibilities
Provide Level 2 support for production issues related to Claims systems. • Analyze and reproduce customer-reported issues and provide detailed documentation to the development team. • Perform impact analysis and support validation of defect fixes in lower environments before promotion to production. • Collaborate with L1 support, developers, business analysts, and stakeholders to resolve issues within SLA. • Execute SQL queries to validate data integrity and troubleshoot backend-related issues. • Maintain and update test cases and regression suites as per new enhancements and fixes. • Track issues using ticketing systems (e.g., ServiceNow, JIRA) and provide regular updates to stakeholders. • Participate in root cause analysis (RCA) and document preventive steps for recurring issues. • Ensure compliance with HIPAA and other healthcare data privacy standards. • Contribute to process improvements and knowledge base documentation. • Open to work in shifts 1430 to 2330 HRS IST and also on call during weekdays / weekends (rotation basis)
