Optum – Software Engineer
Job Description
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
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Responsibilities
Design and develop full-stack solutions integrating Conversational AI and Contact Center Analytics using Google Conversational Insights or similar platforms
Perform data analysis on large volumes of conversational data to extract actionable insights and improve customer experience
Develop and optimize prompts for LLMs to enhance the performance of AI-driven systems
Build and maintain RESTful APIs, backend services, and data pipelines using Python, Java, and JavaScript
Work with DBMS technologies (SQL/NoSQL) to manage structured and unstructured data efficiently
Apply Responsible AI principles to ensure ethical, transparent, and compliant AI usage
Collaborate on Proof of Concepts (POCs) and Minimum Viable Products (MVPs) to validate new ideas and technologies
Stay current with emerging technologies and contribute to the innovation roadmap
Adapt quickly to changing requirements and work in a fast-paced, agile environment
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
