emagine – Junior Developer – BMC Helix Platform

Job Description

emagine is hiring a Junior Developer – BMC Helix Platform in Pune for professionals interested in IT infrastructure, IT service management (ITSM), and enterprise workflow automation. This role offers an excellent opportunity to work within a global IT operations environment while gaining practical exposure to the BMC Helix ecosystem, including ITSM, Digital Workplace, Innovation Studio, and enterprise service management processes. The selected candidate will contribute to the development, configuration, maintenance, and optimization of IT workflows that support business operations and improve service delivery efficiency. Working under the guidance of senior developers, candidates will gain valuable experience in managing business-critical IT systems and implementing scalable service management solutions.

In this role, professionals will be responsible for assisting with workflow automation, incident management, service request handling, dashboard creation, and configuration of enterprise IT services aligned with ITIL best practices. The Junior Developer will support IT service management operations by handling incidents from logging and triage to resolution and closure while maintaining SLA and OLA commitments. Candidates will also work closely with Agile teams, participate in sprint planning sessions, and contribute to platform enhancements that improve operational efficiency and user experience. Exposure to business workflows, CMDB management, integrations, and asset lifecycle processes makes this role highly suitable for professionals seeking a career in IT operations and platform engineering.

The Junior Developer – BMC Helix Platform role also emphasizes continuous learning, collaboration, and technical development in a matrix organizational structure. Professionals will document technical configurations, workflow updates, and implementation changes while contributing to knowledge-sharing initiatives and process improvements across global teams. Since the position involves collaboration with IT services, developers, and operational teams, candidates will gain hands-on experience in enterprise technologies, service automation, and digital transformation initiatives. This role is ideal for candidates who want to strengthen expertise in BMC Helix development, IT infrastructure management, workflow automation, and enterprise IT support systems.

Roles & Responsibilities

• Support the development, configuration, and maintenance of business workflows within the BMC Helix ecosystem to improve IT service delivery and operational efficiency.
• Handle incidents and service requests by managing logging, triage, troubleshooting, resolution, and closure activities while following ITIL guidelines and SLA/OLA targets.
• Assist in configuring and enhancing BMC Helix modules such as ITSM, Digital Workplace, and Innovation Studio to improve workflow automation and service processes.
• Support the implementation of business forms, dashboards, integrations, and automation workflows to optimize enterprise IT service management operations.
• Maintain and improve workflows aligned with ITIL best practices to ensure standardized service delivery, efficient incident handling, and process consistency.
• Participate actively in Agile ceremonies, including sprint planning, stand-ups, reviews, and retrospectives to contribute effectively to development activities.
• Collaborate with senior developers, IT service teams, and matrix teams to deliver high-quality technical solutions that enhance user experience and operational performance.
• Create and maintain accurate documentation related to configurations, technical workflows, platform updates, and system modifications for process transparency.
• Support dashboard creation, reporting functions, and service analytics to improve monitoring, visibility, and decision-making for IT operations teams.
• Contribute to continuous improvement initiatives, team knowledge sharing, and platform optimization activities to support global IT transformation goals.

Requirements & Eligibility

• Candidates should possess a bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related technical discipline with relevant technical exposure.
• Strong understanding of the BMC Helix Platform, including ITSM, Digital Workplace, business workflows, and service management modules, is highly preferred.
• Expertise or practical knowledge in BMC interfaces, integrations, dashboard creation, and workflow configuration is essential for handling platform-related responsibilities.
• Good understanding of CMDB (Configuration Management Database) and IT asset management processes is required to support enterprise service operations effectively.
• Familiarity with ITIL practices, incident management, service request workflows, and IT service management principles will be considered an added advantage.
• Understanding of Agile methodologies, sprint-based execution, and collaborative software delivery environments is beneficial for contributing to project success.
• Strong analytical and problem-solving abilities are required to troubleshoot issues, configure workflows, and optimize service processes efficiently.
• Candidates should possess excellent written and verbal communication skills to document workflows, collaborate with stakeholders, and participate in technical discussions.
• Basic awareness of user experience (UX) best practices is advantageous for supporting user-centric improvements within IT service management systems.
• A proactive learning mindset, adaptability, and willingness to work in collaborative global IT environments are highly valued for long-term growth in this role.

Expected Salary

The expected salary for a Junior Developer – BMC Helix Platform role in India typically ranges between ₹5 LPA to ₹9 LPA, depending on prior technical expertise, platform exposure, project experience, and IT service management knowledge. Candidates with hands-on experience in BMC Helix, workflow automation, ITSM tools, or enterprise IT operations may receive higher compensation along with opportunities for long-term technical growth and international project exposure.

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