Sagent – IT Support Engineer Trainee

Job Description

Sagent is seeking enthusiastic and technology-driven candidates for the role of IT Support Engineer Trainee in Chennai. This opportunity is ideal for fresh engineering graduates who are passionate about information technology, technical troubleshooting, customer support, and IT infrastructure management. As an IT Support Engineer Trainee, you will become an integral part of Sagent’s IT Service Desk team, providing technical assistance and support to both internal users and business operations. This role offers hands-on exposure to real-world IT environments, helping candidates build strong technical foundations while working with modern hardware, operating systems, productivity tools, and enterprise support processes.

The position is designed to help aspiring IT professionals develop expertise in technical support, issue resolution, ticket management, and system administration. You will work closely with experienced IT professionals to diagnose technical issues, troubleshoot Windows-based systems, support end users, and ensure smooth functioning of business-critical technology resources. Through continuous learning and practical experience, trainees will gain valuable knowledge of service desk operations, IT support best practices, and customer-focused problem resolution. The role also emphasizes communication skills, teamwork, and adaptability, which are essential for building a successful career in information technology.

At Sagent, employees contribute to a mission-driven organization focused on transforming the mortgage servicing industry through innovative technology solutions. The company provides a supportive learning environment where fresh graduates can grow professionally while working on impactful technology initiatives. With structured training, mentorship opportunities, comprehensive employee benefits, and exposure to enterprise-level IT systems, the IT Support Engineer Trainee position serves as an excellent starting point for candidates looking to build long-term careers in technical support, system administration, IT operations, and infrastructure management.

Roles & Responsibilities

• Provide first-level technical support as part of the IT Service Desk team, ensuring prompt resolution of hardware, software, and system-related issues.

• Troubleshoot Windows-based desktops, laptops, and peripheral devices to maintain optimal system performance and user productivity.

• Monitor, manage, and update support tickets while ensuring timely follow-ups and accurate issue documentation throughout the resolution process.

• Assist users with Microsoft Office applications, email configurations, browser-related issues, and general productivity tool support.

• Diagnose and resolve common technical problems involving operating systems, hardware components, network connectivity, and software applications.

• Collaborate with team members and senior engineers to escalate complex technical issues and ensure efficient problem resolution.

• Maintain stable and secure IT environments by following established operational procedures and support protocols.

• Support end users by providing clear guidance, technical assistance, and professional customer service during issue resolution.

• Participate in system monitoring activities to identify potential issues and proactively address performance concerns.

• Document troubleshooting steps, technical findings, resolutions, and support processes to improve knowledge sharing and operational efficiency.

• Adapt to new technologies, tools, and organizational processes while continuously improving technical capabilities and service delivery standards.

• Contribute to maintaining high levels of customer satisfaction through responsive communication and effective technical support services.

Requirements & Eligibility

• Bachelor’s degree in Engineering, preferably in Computer Science, Information Technology, Electronics and Communication, or related technical disciplines.

• Fresh graduates or candidates seeking to begin their career in the IT Support and Service Desk domain are encouraged to apply.

• Strong passion for technology, technical troubleshooting, computer systems, and IT infrastructure support.

• Basic understanding of Windows operating systems, desktop support, software installation, and hardware troubleshooting.

• Familiarity with laptops, desktops, smartphones, monitors, CPUs, and related computing devices commonly used in enterprise environments.

• Knowledge of Microsoft Office applications, email platforms, web browsers, and general end-user productivity tools.

• Strong analytical and problem-solving skills with the ability to identify issues and recommend effective solutions.

• Excellent verbal and written communication skills with the ability to interact professionally with users and team members.

• Ability to work effectively in a team-oriented environment while maintaining a customer-focused mindset.

• Willingness to work in a 24/7 rotational shift model and support business operations as required.

• Adaptability to learn new technologies, software applications, support tools, and evolving business processes.

• Strong interpersonal skills, positive attitude, and commitment to delivering exceptional technical support experiences.

• Ability to manage multiple support requests simultaneously while maintaining accuracy, efficiency, and professionalism.

Expected Salary

The expected salary for an IT Support Engineer Trainee at Sagent typically ranges between ₹3.5 LPA and ₹5.5 LPA, depending on educational background, technical knowledge, communication skills, and overall candidate performance during the recruitment process. In addition to competitive compensation, Sagent offers comprehensive employee benefits including medical insurance, life insurance, career development programs, flexible benefit plans, learning opportunities, transportation support for shift-based work, and long-term career growth prospects within the organization.

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