Flowserve: Technical Support Engineer

Job Description:

Flowserve is hiring a Technical Support Engineer to join its Information Technology team in Chennai, offering a strong entry-level opportunity for candidates interested in IT support, system management, and business application services. This role focuses on providing technical assistance, maintaining IT systems, and supporting business operations through efficient problem-solving and service delivery. As a global leader in flow control solutions, Flowserve provides a collaborative and innovation-driven environment where employees contribute to building sustainable and impactful industrial solutions.

In this role, you will work closely with business users and technical teams to support enterprise applications throughout their lifecycle, from implementation to maintenance and eventual transition. You will be responsible for identifying business needs, assisting in system implementations, and ensuring smooth day-to-day operations. The job requires strong communication skills, a customer-centric mindset, and the ability to bridge the gap between technical and non-technical stakeholders. Your contributions will help improve system efficiency, reliability, and overall business productivity.

Flowserve emphasizes a culture of excellence, integrity, and continuous learning. As a Technical Support Engineer, you will gain hands-on experience in IT systems, troubleshooting processes, and business application support. The role provides exposure to real-world enterprise environments, enabling you to build technical expertise and develop professional skills. This position is ideal for candidates who are eager to learn, adaptable to new technologies, and interested in building a long-term career in IT support and business systems.

Roles & Responsibilities:

• Manage and support IT initiatives by identifying, designing, and implementing technology solutions that enhance business operations.
• Provide technical support for business applications, ensuring smooth functionality and minimal downtime across systems.
• Build strong relationships with business users, acting as a trusted IT advisor and addressing their technical requirements effectively.
• Support applications throughout their lifecycle, including implementation, training, maintenance, and transition to newer technologies.
• Troubleshoot and resolve technical issues using structured problem-solving approaches and third-party tools when necessary.
• Collaborate with cross-functional teams in a matrix environment to deliver efficient and scalable IT solutions.
• Participate in full lifecycle application implementation, from requirement gathering to production support.
• Ensure adherence to company policies, procedures, and quality standards while delivering technical services.
• Continuously learn and upgrade technical and functional skills to stay aligned with evolving business needs.
• Provide excellent customer service by communicating effectively with both technical and non-technical stakeholders.

Requirements & Eligibility:

• Bachelor’s degree (BS/BA) in Computer Science, Information Technology, or a related field, ensuring a strong technical foundation.
• 0–2 years of experience in IT support, business analysis, systems analysis, or a related role.
• Basic understanding of IT systems, application support, and issue resolution processes.
• Familiarity with third-party support tools such as Unisys or similar platforms is an added advantage.
• Experience or knowledge of full lifecycle application implementation, including requirement analysis and production support.
• Strong communication skills to interact effectively with business users and technical teams.
• Customer-focused mindset with the ability to provide high-quality support and service.
• Ability to work in a matrix team structure and collaborate across departments.
• Strong organizational and problem-solving skills to manage multiple tasks efficiently.
• Willingness to learn new technologies and adapt to changing business and technical environments.

Expected Salary:

The expected salary for a Technical Support Engineer at Flowserve in India typically ranges between ₹3 LPA to ₹6.5 LPA, depending on experience, technical skills, and communication abilities. Freshers generally start at the lower end, while candidates with relevant IT support experience may receive higher packages. Flowserve also provides additional benefits such as learning opportunities, performance incentives, and career development programs.

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