Ditto: Customer Service Quality Executive – Multi-Lingual (English & Kannada) (Remote)
Job Description
🏢 Company – Ditto
💼 Role – Customer Service Quality Executive
📍 Location – Remote
⏳ Experience – 0–3 Years
🔖 Job Type – Full-Time
Job Description:
Ditto, a pioneering insurance technology platform, is looking for a Customer Service Quality Executive fluent in English and Kannada. In this role, you will play a critical part in ensuring high-quality customer interactions and supporting the continuous improvement of service standards. Your work will directly impact the customer experience, helping millions of users make informed insurance decisions, while enhancing the performance of Ditto’s advisory team. This position offers the opportunity to blend analytical skills with interpersonal expertise in a remote, collaborative environment.
As a Customer Service Quality Executive, you will monitor calls, provide actionable feedback, and develop quality standards for customer interactions. You will be responsible for gathering insights that help improve the recommendations and performance of insurance advisors. The role emphasizes process optimization and proactive problem-solving, ensuring that users receive clear, accurate, and empathetic guidance in navigating health and life insurance options. You will work closely with the operations and advisory teams to implement improvements that align with Ditto’s user-first philosophy.
The role also focuses on professional development and strategic thinking. You will engage in evaluating and refining quality processes, contributing to customer support initiatives, and promoting a culture of excellence within the team. Effective communication, ownership, and attention to detail are essential to succeed in this position. By joining Ditto, you will become part of a fast-growing fintech company backed by Zerodha, with a mission to simplify insurance and provide personalized, user-friendly solutions.
Roles & Responsibilities:
-
Monitor customer service calls to assess the quality of advisor interactions and identify areas for improvement.
-
Provide actionable insights and feedback to improve advisor performance and customer satisfaction.
-
Assist in creating, developing, and implementing quality processes and standards across the customer service function.
-
Gather data and information to evaluate performance metrics and enhance operational effectiveness.
-
Develop customer support quality standards to ensure consistent and reliable service delivery.
-
Collaborate with team members to recommend process improvements and implement best practices.
-
Actively participate in training sessions and mentoring initiatives to enhance team capabilities.
-
Promote a culture of accountability, ownership, and continuous improvement within the quality function.
Requirements & Eligibility:
-
0–3 years of experience in customer service, quality assurance, or related roles.
-
Excellent verbal and written communication skills in English and Kannada.
-
Strong interpersonal skills and ability to collaborate effectively with remote teams.
-
Demonstrated ownership, leadership qualities, and proactive problem-solving approach.
-
Strong analytical skills and attention to detail in evaluating service quality.
-
Ability to provide constructive feedback and guide improvements in team performance.
-
Comfortable working in a fully remote environment with discipline and self-motivation.
-
Familiarity with customer service tools and software platforms is a plus.
Expected Salary:
The Customer Service Quality Executive role at Ditto offers a competitive compensation of ₹4,54,600 per annum, along with comprehensive health insurance coverage for you and your family. This position also provides the flexibility of remote work, professional growth opportunities, and experience in a fast-growing fintech startup with an industry-first user-centric approach.
🚨 Before You Apply: Your Resume Needs to Shine!
Did you know? 75% of applications get rejected before reaching a human recruiter – all because of poorly formatted resumes that fail ATS scans!
🔥 Get Interview-Ready in Minutes with Our Professionally Designed Resume Templates!
✅ 5+ ATS-Friendly Designs – Beat the bots and get noticed
✅ Recruiter-Approved Layouts – Highlight your skills the right way
✅ Easy-to-Edit (Word & Google Docs) – No design skills needed
✅ Free Bonus: Cover Letter Template + Resume Writing Guide
🎁 Limited-Time Offer: Get yours for just ₹249 (originally ₹999)
📥 Instant Download – Apply to Google with confidence today!
👉 Grab Your Resume Template Now: Tap Here to get your resume Templates
