Deltek: Associate Operations Specialist

August 25, 2025
5 โ‚น LPA - 7 โ‚น LPA / year

Job Description

๐Ÿข Company: Deltek

๐Ÿ’ผ Role: Associate Operations Specialist

๐Ÿ“ Location: India (Remote)

โณ Experience: Fresher / Entry-level (2025 Passouts)

๐Ÿ”– Job Type: Full-time

Job Description

Deltek is inviting ambitious graduates to join its team as Associate Operations Specialists, a role designed to strengthen the delivery of world-class professional services to global customers. As part of Deltekโ€™s Professional Services division, you will be at the forefront of supporting customers with their integrations, automation processes, and incident resolutions. This role emphasizes proactive technical support, process adherence, and collaboration with cross-functional teams to ensure seamless customer experiences.

In this position, you will gain exposure to SaaS applications, networking, APIs, and incident management, while actively contributing to Deltekโ€™s mission of helping businesses streamline and automate their project lifecycles. You will be responsible for handling level 1 technical queries, supporting integrations, and managing escalations with efficiency and precision. With its collaborative culture, Deltek provides an excellent platform for young engineers to begin their careers, combining technical expertise with customer-centric service delivery.

Beyond day-to-day technical work, the role offers an opportunity to develop strong communication, problem-solving, and critical-thinking skills. Deltek is known for its employee-focused culture and has been consistently recognized as one of the best places to work globally. This makes the Associate Operations Specialist position not just a job, but a career-building journey for graduates eager to learn, grow, and thrive in the IT operations domain.


Roles & Responsibilities

  • Provide Level 1 technical support focused on integrations and automation solutions for Deltek customers.

  • Maintain in-depth knowledge of Deltek products, ensuring a strong understanding of automation and integration functionalities.

  • Handle customer escalations efficiently, following a proactive approach to drive faster resolutions.

  • Ensure strict adherence to SLA commitments, process standards, and security policies.

  • Collaborate with development and operations teams during issue triage, resolution, and root cause analysis.

  • Follow incident management procedures while prioritizing based on severity and customer impact.

  • Document incidents comprehensively, capturing technical details and stakeholder communications.

  • Take complete ownership of reported issues, tracking them to successful closure.


Requirements & Eligibility

  • 2025 Pass-out with a full-time B.E./B.Tech degree in Computer Science, Information Technology, or Electronics & Communication with at least 60% aggregate.

  • Strong written and verbal communication skills, enabling effective interaction with teams and customers.

  • Excellent problem-solving and critical-thinking abilities to analyze issues and suggest practical solutions.

  • Basic understanding of SaaS applications and cloud-based technologies will be advantageous.

  • Knowledge of networking fundamentals, SOAP and RESTful APIs, and SQL for handling technical scenarios.

  • Familiarity with incident management and escalation processes in IT operations.

  • Ability to multitask efficiently, balancing various customer and internal requirements.

  • Team player with adaptability to work in collaborative, fast-paced environments.

  • Willingness to work in a 24/7 support model, ensuring round-the-clock service availability.


Expected Salary

For an entry-level Associate Operations Specialist at Deltek in India, the expected salary typically ranges from โ‚น4.5 LPA to โ‚น6.5 LPA for fresh graduates. The package may vary based on location, technical skill set, and interview performance. Along with a competitive salary, Deltek is known for offering career development opportunities, employee-centric benefits, and a global work culture.

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