Deloitte – Services Support Associate I – Talent Processes and Business Support – Learning Admin

The Services Support Associate I – Learning Admin role at Deloitte is an excellent entry-level opportunity for graduates looking to begin a career in HR operations, learning administration, talent management, and business support services. Based in Hyderabad, the position is part of Deloitte Support Services India Private Limited and provides first-line learning administration support to Deloitte's North-South Europe organization. The role focuses on ensuring that employee learning and training activities are managed accurately, efficiently, and within established service standards. Professionals will work with Deloitte's Learning Management System, process scheduled reports, manage training participants, distribute learning materials, and support post-course activities. This makes the position particularly suitable for freshers and candidates with up to one year of experience who have strong organizational, communication, customer-service, and Microsoft Office skills.

A major responsibility of the role is to ensure the smooth administration of training programs from scheduling through completion. The Associate will add and manage classes in the Deloitte Learning Management System, prepare and provide delegate lists, distribute electronic training materials and pre-work, and process post-course evaluations and feedback. Accuracy and timeliness are important because the position operates within defined Service Level Agreements (SLAs) and Operational Level Agreements (OLAs). The role also requires employees to follow established procedures and maintain appropriate data protection standards while handling learning and employee information. Professionals will need to respond to requests calmly, investigate operational issues logically, and provide a consistently high level of service to users and internal stakeholders. Strong email etiquette and written communication are therefore important parts of succeeding in this position.

Beyond day-to-day learning administration, this opportunity provides exposure to the wider world of HR shared services, talent processes, customer support, and business operations. The Hyderabad team supports Deloitte's UK organization across areas including HR and financial transaction processing, administrative services, helpdesk support, marketing, and IT services. Employees can also benefit from Deloitte's learning and professional-development ecosystem, including classroom learning, team-based learning, eLearning, and access to DU: The Leadership Center in India. The role operates on a 2 PM to 11 PM shift, aligning with UK business requirements. For candidates starting their careers, this position can provide valuable experience in process management, stakeholder communication, HR technology, data privacy, service delivery, and international business operations while developing the professional discipline required for larger corporate environments.

Roles & Responsibilities

1. Manage learning classes in the LMS by adding, updating, and maintaining training sessions in Deloitte's Learning Management System while ensuring that all information is accurate and aligned with established processes.
2. Process scheduled learning reports by completing recurring reporting activities within defined timelines and ensuring that the information provided to relevant teams is accurate and complete.
3. Manage delegate information by preparing and providing accurate participant or delegate lists to the appropriate teams and training stakeholders for smooth course administration.
4. Distribute training materials by coordinating the timely delivery of electronic learning resources, pre-work, course information, and other required materials to participants.
5. Complete post-course administration by closing completed learning classes and processing post-course evaluations, feedback, and other required training records.
6. Maintain accurate system updates by ensuring all LMS-related activities and administrative changes are completed within deadlines and according to established procedural guidelines.
7. Follow data protection requirements while handling employee, learner, training, and other business information, ensuring that sensitive information is processed responsibly and according to applicable regulations.
8. Work within SLAs and OLAs by completing assigned activities within defined service timelines and maintaining the expected quality and consistency of Deloitte's learning support services.
9. Provide first-line user support by responding to learning administration requests professionally, understanding user requirements, asking appropriate questions, and helping resolve routine issues efficiently.
10. Support additional learning processes as required by the team, adapting to changing operational priorities and taking responsibility for other administrative activities associated with learning and talent support.
11. Maintain professional communication through clear emails, appropriate business etiquette, and timely responses while interacting with internal users, stakeholders, and colleagues across different locations.
12. Contribute to team effectiveness by sharing information, supporting colleagues, maintaining a positive team environment, and taking initiative when additional assistance is required to meet service objectives.

Requirements & Eligibility

1. Educational Qualification: Candidates must have a graduate degree or equivalent bachelor's-level qualification. The opportunity is suitable for graduates from a wide range of academic backgrounds because the role focuses primarily on learning administration, business support, communication, and process execution.
2. Experience: Candidates with 0–1 years of experience in learning administration, back-office service operations, or customer service operations are eligible. This makes the opportunity particularly relevant for fresh graduates and early-career professionals.
3. Microsoft Office Skills: Proficiency in Microsoft Office applications is required. Candidates should be comfortable using tools such as Excel, Word, Outlook, and PowerPoint for reporting, documentation, email communication, and routine business administration.
4. Learning Administration Knowledge: Candidates with an understanding of Learning Management Systems, training coordination, course scheduling, participant management, or employee learning processes can adapt more quickly to the responsibilities of the role.
5. Training & Development Exposure: Previous exposure to the Training and Development domain is preferred. Experience supporting employee training, workshops, learning programs, or similar activities can provide an additional advantage during the hiring process.
6. Communication Skills: Strong written and verbal communication is important. Candidates should be able to communicate professionally with users and colleagues, write clear business emails, listen carefully, and ask relevant questions before taking action.
7. Customer Service Orientation: The role requires a professional, friendly, and approachable manner. Candidates should focus on understanding user requirements and providing solutions that meet both customer expectations and HR Services objectives.
8. Problem-Solving Ability: Candidates should demonstrate a logical approach to solving problems, remain calm when handling requests or issues, and know when to investigate further or seek assistance from senior team members.
9. Adaptability & Learning Mindset: Deloitte expects candidates to be enthusiastic about learning new technologies and processes. The ability to adapt to changing requirements, procedures, systems, and priorities is important in a business-support environment.
10. Professionalism & Integrity: Candidates should demonstrate initiative, reliability, a positive attitude, strong attention to detail, and professional integrity. The ability to work independently while contributing positively to the wider team is also important.

Expected Salary

For a Services Support Associate I / Learning Administration role at Deloitte in Hyderabad, a realistic expected salary range would be approximately ₹3.5 lakh to ₹5.5 lakh per year for an entry-level candidate, depending on qualifications, experience, and the overall compensation structure. The advertised position does not publish an official salary figure, while current third-party estimates for this specific Deloitte opening place compensation within approximately this range, so the final offer should be treated as dependent on Deloitte's internal salary structure.