Wipro Limited – Associate L1

Job Description

Wipro Limited is seeking enthusiastic Associate L1 professionals to join its Mumbai team, providing high-quality support to clients and customers. In this role, you will be responsible for handling incoming customer interactions, resolving issues efficiently, and ensuring a positive service experience. This position is ideal for fresh graduates or early-career professionals who are motivated to develop strong communication, problem-solving, and client service skills in a fast-paced, global IT services environment. You will gain exposure to Wipro’s innovative digital solutions while contributing to client satisfaction and operational excellence.

The Associate L1 role emphasizes professionalism, patience, and empathy in all customer interactions. You will actively listen to customer concerns, provide accurate and thorough solutions, and maintain detailed records of interactions. Additionally, you will have the opportunity to broaden your knowledge of client products and services, identify upselling opportunities, and contribute to process improvements that enhance the overall customer experience. This role not only builds your foundational career skills but also prepares you for future growth in the IT and digital services sector.

At Wipro, your work will directly support client success and operational performance. You will participate in initiatives designed to improve customer satisfaction and meet contractual Key Performance Indicators (KPIs). By collaborating with peers and supervisors, you will gain insights into best practices in customer service, data tracking, and digital solutions, all while working in a supportive and inclusive environment that values diversity and professional development.

Roles & Responsibilities

• Professionally handle incoming calls and customer inquiries, ensuring timely and thorough issue resolution.

• Demonstrate patience, empathy, and professionalism in all customer interactions.

• Listen attentively to customer needs and provide solutions while building positive rapport.

• Maintain up-to-date knowledge of client products and services to respond accurately.

• Offer additional products or services as appropriate to meet customer needs.

• Prepare accurate documentation of customer interactions, including tracking and retrieving information in call databases.

• Ensure service delivered meets contractual Key Performance Indicators (KPIs).

• Participate in initiatives designed to improve customer satisfaction and business performance.

• Collaborate with team members to enhance process efficiency and customer experience.

• Maintain a professional and courteous demeanor to reflect Wipro’s commitment to excellence.

Requirements & Eligibility

• Fresh graduates or candidates with 0–1 years of experience in customer service or related roles.

• Strong oral and written communication skills in English.

• Ability to listen actively, demonstrate empathy, and resolve issues effectively.

• Basic computer proficiency and familiarity with call tracking or customer support software.

• Professional attitude with patience, reliability, and attention to detail.

• Willingness to learn client products, services, and internal processes.

• Ability to adapt to a dynamic work environment and collaborate with team members.

• Open-minded and inclusive, with a commitment to diversity and equal opportunity in the workplace.

Expected Salary

The expected salary for an Associate L1 at Wipro India typically ranges from ₹2.5 LPA to ₹4 LPA, depending on location, experience, and skillset. This role also provides valuable on-the-job training, career development opportunities, and exposure to global IT services, making it an ideal starting point for a career in technology and consulting.

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