– Enphase Energy is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products.
– Founded in 2006, the company revolutionized the solar industry with its microinverter technology, enabling a safer, more reliable, and scalable energy solution.
– The Enphase Energy System allows users to make, use, save, and sell their own power.
– Enphase is one of the fastest-growing and most innovative clean energy companies globally, with approximately 68 million products installed in over 145 countries.
– The company is focused on designing, developing, and manufacturing next-generation energy technologies.
– The work environment at Enphase is fast-paced, engaging, and filled with exciting new projects.
Responsibilities
Enphase support teams operate 24/7, 365 days a year, and candidates will be required to handle inbound emails, chats, and phone calls from Enphase customers during assigned hours. This includes a willingness to work on weekends and night shifts (9:00 PM & 11:00 PM). The role involves conducting remote troubleshooting of Enphase products, troubleshooting and approving warranty claims, and providing pre-sales information about Enphase products. Candidates will assist with the activation of new Enphase sites as needed and document all activities in a central CRM/Help Desk software platform. Additionally, responsibilities include coordinating with the Enphase Engineering team to track field issues, logging product bugs in a central database, and assisting team members with troubleshooting or administrative tasks. The candidate is expected to follow departmental procedures, participate in ongoing training on industry standards and Enphase product information, and professionally represent Enphase across all communication mediums. Compliance with company policies and standards outlined in the Enphase Energy employee manual is required, along with the ability to perform other assigned duties as needed.
