Associate Software Engineer – Telecom Domain

Job Description:

As an Associate Software Engineer at Tech Mahindra, you will play a vital role in ensuring smooth technical operations within large-scale Telecom and IT systems. This position is ideal for professionals passionate about resolving system issues, maintaining service reliability, and contributing to telecom project success. You will be responsible for providing first-level technical support, managing incident reports, and ensuring continuous availability of OSS platforms such as order management, provisioning, and inventory management systems.

In this role, you’ll work closely with cross-functional technical teams, utilizing industry-standard tools like Remedy or ServiceNow to manage tickets and maintain workflow efficiency. You’ll be expected to monitor system alerts, identify recurring issues, and collaborate with Level 2 engineers to resolve them promptly. The position requires a proactive mindset, quick analytical thinking, and a strong understanding of ITIL-based incident management processes.

Working in a rotational shift setup, this position provides exposure to global telecom clients and complex network environments, allowing you to enhance your technical and problem-solving capabilities. Tech Mahindra’s collaborative and growth-oriented work culture ensures that your contributions directly impact service quality and customer satisfaction while preparing you for long-term career advancement within the IT and telecom domain.

Roles & Responsibilities:

• Provide first-level technical support for OSS systems including order management, provisioning, and inventory management, ensuring high system availability.

• Monitor alerts and identify potential issues in real time, escalating critical incidents to Level 2 teams when required.

• Utilize ITIL-based frameworks to manage and document incidents effectively within ticketing tools such as Remedy or ServiceNow.

• Perform root cause analysis for recurring problems and suggest preventive measures to enhance system stability.

• Work collaboratively with cross-functional teams to maintain and improve service quality across multiple telecom projects.

• Ensure accurate logging, tracking, and resolution of incidents within defined SLAs to maintain operational efficiency.

• Participate in shift operations, providing 24x7 system support to minimize downtime and service disruptions.

• Prepare status reports and maintain documentation of resolved incidents for process improvement and knowledge sharing.

• Assist in mentoring new team members and share domain-specific expertise related to Telecom OSS systems.

• Maintain effective communication with stakeholders to ensure clarity in incident handling and service updates.

Requirements & Eligibility:

• Bachelor’s degree in Computer Science, Information Technology, Electronics, or a related engineering field.

• Minimum 1 year of experience working on Telecom-related projects or technical support environments.

• Strong understanding of ITIL processes, including Incident and Problem Management frameworks.

• Proficiency in using ticketing tools such as Remedy, ServiceNow, or equivalent platforms.

• Ability to troubleshoot technical issues efficiently and ensure timely resolution of service incidents.

• Excellent verbal and written communication skills for effective collaboration and client interaction.

• Strong analytical thinking, attention to detail, and the ability to perform under pressure in a dynamic environment.

• Willingness to work in a rotational shift setup, supporting round-the-clock service operations.

• Basic knowledge of OSS/BSS concepts in Telecom, including provisioning and inventory systems, is preferred.

• A team-oriented mindset with leadership potential to handle responsibilities independently when needed.

Expected Salary:

The expected salary for an Associate Software Engineer at Tech Mahindra in Chennai typically ranges between ₹3.2 LPA to ₹5.5 LPA, depending on educational background, technical proficiency, and prior experience. Candidates with strong telecom or ITIL knowledge may receive higher compensation packages aligned with market standards for Tier-1 IT firms in India.

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