Leading IT Services Company – Application Tech Support Practitioner

Job Description:
The Application Tech Support Practitioner is a key role in ensuring seamless operation and support for client applications and software systems. This role serves as the primary interface between clients and technology platforms, requiring precise problem identification and solution design. You will leverage deep product knowledge to troubleshoot, resolve, and communicate client issues effectively. This position is ideal for early-career professionals looking to build a strong foundation in IT service management, cloud support, and technical problem-solving within a dynamic, fast-paced environment.

In this role, you will provide comprehensive service desk management, including voice support and incident handling, ensuring that all client issues are accurately defined, analyzed, and resolved promptly. You will collaborate closely with cross-functional teams to escalate complex problems, maintain service levels, and document solutions to enhance knowledge sharing. By delivering consistent and high-quality support, you contribute directly to client satisfaction and operational excellence, while gaining hands-on experience in IT service management practices.

Additionally, the role encourages continuous learning and professional development. Staying up-to-date with advancements in service desk management, cloud technologies, and voice support will allow you to implement innovative approaches and improve system efficiency. The Application Tech Support Practitioner role is a gateway to building a career in IT operations, technical support, and cloud-based services, providing opportunities for skill growth, certifications, and upward mobility in IT service domains.

Roles & Responsibilities:

1. Provide service desk management and voice support to clients, ensuring accurate issue identification and resolution.

2. Collaborate with cross-functional teams to escalate and resolve client-reported issues efficiently.

3. Monitor system performance and application functionality to maintain high-quality IT services.

4. Document incidents, problems, and resolutions to create a robust knowledge base.

5. Troubleshoot complex application and system issues using in-depth product knowledge.

6. Maintain professional communication with clients, providing timely updates on issue resolution.

7. Apply IT service management best practices to improve overall service delivery and client experience.

8. Participate in incident and problem management, identifying root causes and recommending improvements.

9. Stay informed about the latest service desk and voice support technologies to enhance operational efficiency.

10. Support continuous improvement initiatives, streamlining processes and optimizing IT support practices.

Requirements & Eligibility:

1. Bachelor’s degree in any discipline; IT or technical background preferred.

2. 0–2 years of experience in service desk management, IT support, or related roles.

3. Strong understanding of IT operations, incident management, and problem-solving techniques.

4. Excellent verbal and written communication skills for client interaction and internal reporting.

5. Proficiency with service desk management tools and voice support platforms.

6. Ability to work effectively in cross-functional teams while handling multiple client issues.

7. Analytical skills to diagnose issues and implement efficient solutions.

8. Attention to detail in documenting incidents, problems, and resolutions.

9. Adaptability to dynamic work environments and evolving client requirements.

10. Proactive approach with a commitment to continuous learning and process improvement.

Expected Salary:
Early-career Application Tech Support Practitioners in Bengaluru typically earn between ₹3 – ₹5 LPA. With experience and skill enhancement, career progression can lead to higher-paying positions in IT operations, cloud support, or service management roles.

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