Amazon – Freight Ops Analyst

Job Description:

Amazon is hiring a Freight Ops Analyst for its rapidly growing Amazon Freight division in Bangalore. This role offers an exciting opportunity to work on one of Amazon’s newest and fastest-evolving business units, focused on providing external freight and logistics services. As a Freight Ops Analyst, you will play a key role in managing day-to-day operational challenges, improving logistics efficiency, and supporting business growth through data-driven insights. This position is ideal for candidates interested in supply chain management, transportation operations, and process optimization in a high-impact environment.

In this role, you will analyze operational data, identify bottlenecks, and drive process improvements to enhance productivity and efficiency. You will be responsible for implementing and standardizing SOPs, ensuring smooth operations across freight services. The role also involves investigating defects related to inbound processes, billing, and payments, requiring strong analytical thinking and attention to detail. As a customer-facing role, you will communicate with internal and external stakeholders to resolve issues effectively and maintain service quality.

Working at Amazon provides exposure to large-scale logistics operations and advanced data-driven decision-making processes. You will operate in a fast-paced, high-pressure environment where innovation and continuous improvement are highly valued. This role offers an excellent opportunity to build expertise in supply chain analytics, operations management, and business problem-solving, making it a strong foundation for a career in logistics, operations, or analytics.

Roles & Responsibilities:

• Implement and maintain standard operating procedures (SOPs) to ensure consistency and efficiency in freight operations.
• Analyze operational data to identify bottlenecks, inefficiencies, and process gaps, providing actionable insights for improvement.
• Investigate inbound defects, billing discrepancies, and payment-related issues to ensure smooth operational workflows.
• Identify root causes of operational challenges and develop innovative solutions to enhance productivity and performance.
• Collaborate with internal teams and external stakeholders to resolve issues and improve service quality.
• Monitor key performance metrics and generate reports to track operational efficiency and business performance.
• Support process standardization initiatives to ensure scalability and consistency across operations.
• Work independently in a high-pressure environment, managing multiple tasks and priorities effectively.
• Communicate effectively with customers and stakeholders to ensure clarity, transparency, and timely issue resolution.
• Continuously contribute to process improvement initiatives, driving operational excellence and cost optimization.

Requirements & Eligibility:

• Bachelor’s degree in any discipline, preferably in supply chain, logistics, or business-related fields.
• Strong proficiency in English (reading, writing, and speaking) for effective communication in a global environment.
• Experience with Microsoft Office tools such as Excel, Word, and PowerPoint for data analysis and reporting.
• Basic understanding of supply chain, transportation, or logistics operations is preferred.
• Strong analytical and problem-solving skills to interpret data and resolve operational issues.
• Ability to work independently and handle high-pressure situations with confidence and efficiency.
• Good communication and interpersonal skills for interacting with internal teams and external customers.
• Experience in customer-facing roles or operational environments is an added advantage.
• Attention to detail and ability to identify root causes of issues and implement corrective actions.
• Willingness to learn, adapt, and grow in a fast-paced and dynamic work environment.

Expected Salary:

The expected salary for a Freight Ops Analyst at Amazon in Bangalore typically ranges between ₹4 LPA to ₹10 LPA, depending on experience, analytical skills, and familiarity with operations or logistics processes. Amazon also offers additional benefits such as performance bonuses, health insurance, and career growth opportunities within its global operations network.

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