Samsung Electronics – QA Intern
Job Description
Global Production Operational Support for Video supplemental services (OTT/VOD).
The ideal candidate would have a keen interest for new technologies and digital media, would be very efficient doing repetitive tasks and be highly motivated to operate in this challenging fast-paced environment. The candidate may also be a key member of the engineering team building the system responsible for retrieval, curation, and scheduling of managed media into 24×7-linear channels and deliveries.
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Responsibilities
Execute VOD QC (Quality Control) scenarios across all applicable platforms with exceptional accuracy.
Prepare and timely deliver VOD QC reports to stakeholders.
Monitor, analyze, and resolve reliability and performance issues to ensure seamless operations.
Conduct Feed Monitoring to identify and address Content Provider Feed errors.
Provide technical support for all Video on Demand (VOD) systems.
Prioritize and manage multiple helpdesk/support tickets, taking appropriate resolution actions.
Oversee workflow and service request management through ticketing systems.
Perform Channel Management tasks, including Quality Management, Broadcast Standard verification, Channel Release, and Post-Release Monitoring.
What We’re Looking For:
A keen interest in new technologies and digital media.
Strong efficiency in handling repetitive tasks with high attention to detail.
The ability to operate effectively in a challenging, fast-paced environment.
Excellent problem-solving skills and a proactive approach to addressing technical challenges.
Strong organizational skills with the ability to manage multiple priorities simultaneously.
