GreyOrange – Graduate Engineer Trainee
Job Description
GreyOrange is a global technology company unifying AI-driven software and mobile robotics to modernize order fulfillment and optimize warehouse operations in real time. The GreyOrange fulfillment platform is the only fully integrated software and robots solution that uses advanced fulfillment science to instantaneously evaluate order data and compose the best decisions in real time to efficiently orchestrate people, processes and robots. The result is a fast, agile and precisely tuned operation equipped to perpetually meet the what-when-where expectations of today’s retail consumer. At GreyOrange, our experts help organizations master fulfillment in the Age of Immediacy so they keep promises, capture more revenue, save money on fulfillment and improve the work experience for warehouse employees. GreyOrange is headquartered in Atlanta, Georgia has core operations in the United States, Europe, India, and Japan.
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Responsibilities
●Responsible for efficiently handling and resolving 1st level technical issues of GOR Products.
● Responsible for Sites remote monitoring Key KPIs and Matrices.
● No Ranger can exceed 30 min elapsed time i.e. Ranger stuck in Error, Processing, or any other task that falls under Alert Type 1
● Send MLE snapshot before and at the end of the shift
● Coordinate with onsite engineers (managing the field) to help recover the rangers based on alerts in MLE dashboard.
● Ensure timely and effective action as per the decided workflow based on priority and severity for each ticket.
● Should ensure adherence to committed SLA's for each reported issue.
● Should follow ticketing SOP's and ensure tickets are being generated with all relevant technical details captured for every issue.
● Should follow internal escalation matrix basis severity and resolution time.
● Should ensure all relevant site-specific technical documentation as well as documentation regarding new product lines/or features are accurately captured from sites and shared with the team.
● Should support L3 Hardware lead in developing an eminently capable and technically competent team of engineers to provide dedicated support for the Regional/ Partners and Customers.
● Responsible for creating and monitoring hardware components across sites.
● Should develop a framework to predict potential/future failures and ensure requisite preventive measures are taken.
● Perform and provide counsel on diagnosing and repairing equipment and systems (both hardware and software)
● Ensure customer satisfaction through direct liaison with client representatives, customers and service recipients.
● Achievement, measurement and reporting of performance indicators and site service objectives.
● Report near misses, incidents and other opportunities for improvement.
