Conduent – Quality Assurance Associate
Job Description
In this role, you will be responsible for overseeing the quality standards within a print mail environment. Key duties include sampling the quality of work for all clients, entering data from prepared materials, and collaborating with the Quality Control team to achieve productivity targets. Additionally, the candidate will be expected to provide support during audits, client visits, and uphold high quality standards. A successful candidate will possess strong attention to detail, self-confidence, and the ability to work autonomously.
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Responsibilities
Quality Assurance: Conduct thorough inspections of printed materials and mailings to ensure they meet quality standards and client specifications.
Process Monitoring: Monitor the print and mailing processes to detect and resolve any quality issues promptly.
Documentation: Maintain detailed records of quality checks, inspections, and any issues detected. Document and report non-conformities and work with teams to resolve them.
Testing: Perform sample testing of print and mail batches to verify alignment, color accuracy, print clarity, and other quality metrics.
Compliance: Ensure all processes and products comply with company policies, industry regulations, and client requirements.
Coordination: Collaborate with print operators, mail room staff, and supervisors to address quality issues and implement corrective actions.
Training: Assist in training team members on quality standards and procedures.
Continuous Improvement: Participate in continuous improvement initiatives to enhance quality control processes and efficiency.
Safety: Adhere to all safety guidelines and maintain a clean and organized work environment.
