Cummins – Customer Quality Analyst

Software Testing
Pune
May 21, 2025
15 ₹ LPA - 20 ₹ LPA / year
Hybrid

Job Description

🛡️ Customer Quality Analyst at Cummins Inc. – Pune, India
📍 Location: Pune, Maharashtra, India
🏢 Company: Cummins Inc.
🧑‍💻 Role: Customer Quality Analyst
🗓️ Posted On: [Insert Date]
🕒 Experience Required: [Insert Experience Range]
💼 Employment Type: Full-Time

🌟 About Cummins Inc.
Cummins Inc. is a global power leader that designs, manufactures, distributes, and services a broad portfolio of power solutions. These include diesel, natural gas, electric, and hybrid powertrains, as well as powertrain-related components. With a commitment to innovation and sustainability, Cummins empowers its customers to succeed by providing reliable and efficient solutions.

🛠️ Role Overview
As a Customer Quality Analyst at Cummins Inc., you will play a pivotal role in ensuring customer satisfaction by developing an understanding of customer expectations and requirements for quality. You will contribute to closing action plans for customer quality issues, utilize customer-centric metrics to prioritize issues, and support process improvement efforts.

✅ Required Skills and Qualifications

  • Education:

    • College, university, or equivalent degree required, preferably in Engineering or a related technical or scientific subject.

  • Competencies:

    • Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

    • Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.

    • Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

    • Customer Focus: Building strong customer relationships and delivering customer-centric solutions.

    • Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear.

    • Problem Solving: Solving problems and mentoring others on effective problem-solving by using a systematic analysis process leveraging industry-standard methodologies.

    • Project Management: Establishing and maintaining the balance of scope, schedule, and resources for a temporary effort (a “project”).

    • Values Differences: Recognizing the value that different perspectives and cultures bring to an organization.

    • Builds Networks: Effectively building formal and informal relationship networks inside and outside the organization.

    • Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action.

    • Ensures Accountability: Holding self and others accountable to meet commitments.

    • Quality Influence: Ability to recognize stakeholders, create a forum to professionally extract stakeholder perspectives, drive and engage in constructive conflict, and influence outcomes to ensure balanced decisions inclusive of Quality priorities.

    • Quality 4.0: Leverages cloud-based systems and digitization to drive improved quality outcomes. Knowledge and application of Quality 4.0 (Q4.0) and digitization of quality management.

💡 Preferred Qualifications

  • Skills:

    • Strong team management skills.

    • Excellent communication and interpersonal skills.

    • Ownership and self-drive for value addition.

    • Analytical and problem-solving abilities.

    • Ability to adapt and thrive in a fast-paced environment.

    • Ability to work collaboratively with all stakeholders.

    • Proficiency in Microsoft Office Suite and presentation skills.

 

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Responsibilities

🎯 Key Responsibilities
Customer Understanding:

Develop an understanding of customer expectations and requirements for quality with the support of senior quality members.

Issue Resolution:

Contribute to and support closing action plans for customer quality issues, including product, supply chain, or process-related concerns.

Metrics Utilization:

Use customer-centric metrics to prioritize customer quality issues effectively.

External Communication:

Develop external relationships and support external quality communications under supervision.

Process Improvement:

Contribute to process improvement efforts to enhance overall quality.

Problem Identification:

Support the identification of problems, prioritization of actions, and may lead Six Sigma projects or continuous improvement actions.

Strategic Implementation:

Support the implementation of the vision and strategy for the Customer Quality organization.

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