Optum – Lead Site Reliability Engineer
Job Description
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
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Responsibilities
Identifies all business and security risks and mitigations associated with the service, including coordination of Data Risk Assessments (DRAs) as needed, and ensures compliance with Minimum Security (MinSec) Standards
Provides or approves client communication for service launch and pending maintenance windows and coordinates internal communication for operational staff
Provides input into the development of Key Performance Indicators (KPIs) and metrics to provide status on service health
Generates reports and reviews them on a regular basis to identify actionable opportunities for service improvement
Influences the vendor in the development of the cloud service; advocates for new features and functionality
Participates in internal service review meetings
Participates in negotiating Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) for the service
Represents the service across the organization
Run the production environment by monitoring availability and taking a holistic view of system health
Build software and systems to manage platform infrastructure and applications
Improve reliability, quality, and time-to-market of our suite of software solutions
Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating for continual improvement
Provide primary operational support and engineering for multiple large-scale distributed software applications
Gather and analyze metrics from operating systems as well as applications to assist in performance tuning and fault finding
Partner with development teams to improve services through rigorous testing and release procedures
Participate in system design consulting, platform management, and capacity planning
Create sustainable systems and services through automation and uplifts
Balance feature development speed and reliability with well-defined service-level objectives
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
