Job Description
We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!
We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead – and are relentless in the pursuit of innovation!
BMC Helix is a leading AI-powered, cloud-native, and on-premise deployable platform for service and operations management. Designed with microservices, containers, and API-first architecture, BMC Helix enables organizations to intelligently automate and scale their IT environments.
The platform supports deployment across public cloud, private cloud, hybrid, and on-premise environments—offering unmatched flexibility for enterprise-grade operations. With cutting-edge Agentic AI capabilities, BMC Helix allows businesses to shift from reactive incident handling to predictive, autonomous service and operations management.
From ITSM and ITOM to AIOps, BMC Helix empowers global enterprises to deliver exceptional user experiences while reducing operational complexity and cost.
Join the Digital Solution Engineering team at BMC Helix as an Associate Solution Engineer, where technology meets business impact. This early-career role is ideal for recent graduates or individuals with 1–3 years of relevant experience who are excited to work at the intersection of enterprise technology and customer value.
You’ll work alongside experienced engineers, product specialists, and customer-facing teams to understand client challenges and demonstrate how BMC Helix can solve them. The role is split 50% technology (platform knowledge, demos, architecture, differenciators) and 50% business (industry alignment, use cases, problem-solving).
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Responsibilities
Collaborate with the Global, Regional and Digital Solution Engineering teams to support customer engagements through solution design and tailored presentations.
Participate in customer discovery sessions to understand technical requirements and business goals.
Deliver value-driven demonstrations showcasing BMC Helix capabilities such as Agentic AI, intelligent automation, and cross-domain service integration.
Help design and configure proof-of-value.
Communicate technical concepts—like containerized microservices, multi-cloud/on-prem deployments, and platform integrations—in a clear, business-relevant way.
Engage with internal product, sales, and strategy teams to align solutions with evolving customer needs.
Stay current on trends in GenAI, ITSM, ITOM, AIOps and enterprise digital transformation.