Cyntexa – Technical Analyst
Job Description
Cyntexa is seeking an experienced and knowledgeable Technical Analyst for our team. You are required to provide support and guidance to not only the IT team but to the wider business on how to optimize systems, whilst reducing costs and increasing profits. You should be able to communicate effectively and clearly with both team members and customers and be up to date with industry and economic trends.
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Responsibilities
Building, designing, examining, and implementing a structured IT system/application.
Meeting with and building relationships with stakeholders in order to understand and meet their requirements.
Research and prepare for new technology (something that is new to Cyntexa) if the client mentioned in the requirement.
Eliciting requirements using interviews with stakeholders, document analysis, business process descriptions, use cases, business scenarios, task and overflow analysis and reverse engineering.
Develop an architectural solution that aligns with the client’s requirements and propose potential improvements
Assist the seniors with pre-sales calls to get exposure and client-handling experience.
Planning, monitoring, organizing, and overseeing IT projects
Running tests or investigations on system or application issues and being able to provide solutions within a timely manner
Creating reports to share with stakeholders and senior-level employees
Communicating with various teams including Developers and IT Managers in order to build and implement technology solutions
Ensuring end-user proficiency with new systems, programs, and applications across departments.
Monitoring product licenses and ensuring compliance with IT industry regulations.
Utilize the defined time estimation technique to prepare estimates for project requirements.
POC creation, review and ownership.
Conduct and facilitate standup meetings for the development team to resolve issues that the team members are facing in their work.
Implementing new advancements in the field of system and enterprise architecture.
Being aware of the latest technology trends and developments
Creating and maintaining comprehensive documentation for systems, processes, and workflows, ensuring clarity for both technical and non-technical teams.
Develop and conduct user training sessions to ensure end-users are proficient in using new systems, applications, or features.
