Avantor – Junior Associate
Job Description
Avantor is looking for a Jr. Associate for the Customer Service team. It is an entry-level position. He/She should be responsible for answering routine questions and issues from external or internal customers. Frequently escalates more complex customer complaints or issues to more senior customer service representatives or a supervisor
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Responsibilities
Maintain and update customer and vendor master data within the company’s database, ensuring accuracy and completeness.
Verify and validate new customer and vendor data by liaising with relevant departments or stakeholders.
Assist with the creation and review of data entry guidelines and processes.
Support the data entry process for both new customers and vendors, as well as modifications to existing records.
Ensure compliance with data governance standards, including privacy policies and regulations.
Collaborate with internal teams (e.g., Sales, Procurement, Finance) to resolve any discrepancies or issues related to master data.
Monitor data quality and take proactive steps to identify and resolve data inaccuracies.
Assist in running regular data audits and clean-up activities to maintain the integrity of the customer and vendor database.
Prepare and maintain reports related to master data for review by management.
Provide support for system upgrades or data migration activities, ensuring data integrity is maintained.
Assist in handling queries related to master data from both internal and external stakeholders.
