Wipro – Quality Assurance Analyst
Job Description
🛡️ Quality Assurance Analyst – L2 at Wipro Limited – Hyderabad, India
📍 Location: Hyderabad, Telangana, India
🏢 Company: Wipro Limited
🧑💻 Role: Quality Assurance Analyst – L2
🗓️ Posted On: [Insert Date]
🕒 Experience Required: 1–3 years
💼 Employment Type: Full-Time
🌟 About Wipro Limited
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
🛠️ Role Overview
As a Quality Assurance Analyst – L2 at Wipro, you will be responsible for conducting process quality audits to ensure compliance within the account. Your role will involve identifying error trends, performing root cause analysis, and implementing corrective actions to enhance process efficiency and client satisfaction.
✅ Required Skills and Qualifications
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Experience:
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1–3 years in Quality Assurance or Support Operations, preferably in a tech environment.
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Technical Skills:
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Strong understanding of support operations, including email and voice processes.
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Familiarity with quality assurance tools and methodologies.
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Communication Skills:
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Exceptional verbal and written communication skills in English.
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Analytical Abilities:
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Strong analytical and problem-solving skills; ability to use data to drive insights and actions.
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💡 Preferred Qualifications
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Certifications:
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Relevant certifications in Quality Assurance or related fields.
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Experience:
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Experience in conducting audits and implementing corrective actions in a corporate environment.
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💰 Compensation
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Average Salary:
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₹7,39,485 per year (based on 11 reported salaries) .
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Responsibilities
🎯 Key Responsibilities
Process Quality Audits:
Conduct various process audits as per guidelines and Standard Operating Procedures (SOPs) defined in the Quality Management System (QMS).
Perform weekly audits for agents identified in the bottom quartile of performance to identify areas for improvement.
Error Trend Analysis:
Analyze audit findings to identify recurring error patterns.
Conduct root cause analysis (RCA) for the top two errors and implement corrective actions to mitigate future occurrences.
Client Communication:
Prepare detailed audit reports and share findings with the client and account leadership on a daily, weekly, or monthly basis, as required.
Training and Calibration:
Conduct calibration sessions to communicate any changes from the client.
Organize refresher training sessions to bridge any skill gaps resulting from these changes.
