Accenture – HR Service Delivery New Associate

Job Description:

The HR Service Delivery New Associate at Accenture is a pivotal role designed for energetic and detail-oriented individuals passionate about Human Resources operations. This position focuses on supporting the employee lifecycle, handling employee queries, and ensuring compliance with labor and employment laws. You will be a vital link between business operations and workforce management, helping the HR department maintain efficiency and productivity. This role provides a solid foundation for individuals starting their HR careers, offering hands-on exposure to HR processes within a global organization.

As an HR Service Delivery Associate, you’ll collaborate with cross-functional teams to deliver seamless employee experiences across digital platforms and in-person interactions. The position involves managing HR cases, ensuring timely resolution, and maintaining compliance with internal and external HR standards. Accenture’s dynamic work environment allows you to learn continuously, develop essential HR skills, and contribute to employee satisfaction through proactive service delivery.

Beyond daily operations, this role plays a key part in shaping the company’s workplace culture by fostering communication, resolving queries, and ensuring that all employee-related activities align with organizational values. Working in a global setup, you’ll gain valuable insight into diverse HR practices, data management, and process improvement strategies — setting you on a long-term growth path in the human capital domain.

Roles & Responsibilities:

• Handle employee service requests and HR queries efficiently through Accenture’s case management system, ensuring accurate and timely resolution.

• Support employee and labor relations processes, including documentation, record maintenance, and compliance tracking as per company policies.

• Collaborate closely with HR business partners and team leads to ensure consistency and fairness in all employee-related decisions.

• Assist in managing employee onboarding, transfers, exits, and other lifecycle events while maintaining confidentiality and compliance.

• Monitor and interpret HR policies to provide guidance and assistance to employees and supervisors on workplace issues.

• Ensure compliance with local labor laws and internal governance frameworks, reducing risks of employee-related disputes.

• Contribute to HR data management by updating personnel records, tracking employee metrics, and generating routine HR reports.

• Maintain high accuracy and attention to detail while managing repetitive administrative tasks under strict deadlines.

• Communicate effectively within the HR team and escalate unresolved or complex cases to senior HR members when needed.

• Work collaboratively in a fast-paced environment that requires flexibility, problem-solving, and adherence to process-driven workflows.

Requirements & Eligibility:

• Educational Qualification: Any graduate degree from a recognized university, preferably in HR, Business Administration, or related fields.

• Experience: 0–2 years of relevant experience in HR operations, employee relations, or service delivery roles.

• Technical Proficiency: Familiarity with HR management systems, ticketing tools, and basic knowledge of MS Office Suite.

• Communication Skills: Excellent verbal and written communication skills to handle employee interactions professionally and empathetically.

• Problem-Solving: Ability to manage employee queries with logical reasoning and sound judgment under minimal supervision.

• Team Collaboration: Strong interpersonal skills to work within a team-based environment and coordinate with other departments.

• Attention to Detail: High level of accuracy in handling data, maintaining records, and following established HR procedures.

• Adaptability: Willingness to work in rotational shifts and adapt to dynamic HR operational needs.

• Knowledge of Labor Laws: Basic understanding of employment regulations, compliance requirements, and company policy frameworks.

• Learning Mindset: Eagerness to develop HR domain knowledge and grow within Accenture’s global HR ecosystem.

Expected Salary:

Entry-level HR Service Delivery Associates at Accenture in Bengaluru typically earn between ₹3.0 LPA and ₹5.0 LPA, depending on educational background, skillset, and interview performance. Fresh graduates can expect structured career progression, annual performance reviews, and opportunities to transition into senior HR roles over time.

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