Genpact: Process Associate – Underwriting

Job Description

Genpact is inviting applications for the position of Process Associate – Underwriting, a role designed for detail-oriented professionals with a passion for process excellence and operational accuracy. In this role, you will work at the intersection of underwriting operations, customer service, and process management. You will be responsible for validating submissions, updating client systems, and collaborating with underwriting teams to ensure smooth workflow execution.

This role is best suited for individuals who thrive in fast-paced, dynamic environments and possess strong problem-solving abilities. As a Process Associate, you will play a critical role in supporting global underwriters and operations staff, ensuring that data quality and turnaround times meet high standards. You will be empowered to escalate exceptions, resolve workflow issues, and maintain alignment with service-level agreements (SLAs) while delivering exceptional customer experience.

Working at Genpact means joining a global organization at the forefront of AI, automation, and digital transformation. This position offers a unique opportunity to build domain expertise in property and casualty (P&C) insurance underwriting operations, gain exposure to global business processes, and accelerate your career growth through structured learning, mentorship, and hands-on experience.

Roles & Responsibilities

• Review and validate underwriting submission requests against standard guidelines, escalating exceptions for approval as needed.

• Accurately update and maintain data within client systems following established SOPs and compliance requirements.

• Ensure timely processing of tasks and adherence to SLAs for turnaround time and document quality.

• Register new cases, update workflow systems, and send confirmations to stakeholders promptly.

• Act as a liaison between underwriters, operations teams, and other business functions, delivering accurate information and resolving issues quickly.

• Research and analyze issues using internal resources, providing timely resolution and updates.

• Support continuous improvement initiatives by identifying process gaps and recommending efficiency enhancements.

• Maintain high levels of accuracy and attention to detail in all transactions and documentation.

• Contribute to team knowledge-sharing sessions and training initiatives to ensure consistent process execution.

• Demonstrate flexibility by working in varying shifts and adapting to changing business requirements throughout the year.

Requirements & Eligibility

• Education: Bachelor’s degree or equivalent in any discipline.

• Experience: 0–2 years of experience in operations, data entry, or insurance underwriting processes preferred.

• Domain Knowledge: Exposure to property and casualty (P&C) insurance is advantageous.

• Technical Skills: Proficiency in MS Excel and MS Word (intermediate level preferred).

• Attention to Detail: Ability to interpret data from multiple sources and ensure accuracy in system updates.

• Communication Skills: Strong verbal and written English communication skills to interact with stakeholders across regions.

• Teamwork: Ability to collaborate effectively with colleagues in a fast-paced, global team environment.

• Problem-Solving: Strong judgment and decision-making skills for handling exceptions and escalations.

• Adaptability: Comfortable working flexible shifts and adjusting to evolving business priorities.

• Customer Orientation: A positive, proactive approach with a focus on delivering high-quality service.

Expected Salary

For a Process Associate – Underwriting role at Genpact in Bangalore, the average salary typically ranges between ₹3.2 LPA – ₹4.8 LPA, depending on skills, domain experience, and educational background. Professionals with relevant experience in P&C underwriting or advanced Excel skills may receive higher compensation and additional benefits like health insurance, performance incentives, and career development programs.

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